BusLynk Privacy Policy

Who we are Data we collect How we use it Sharing Children Permissions Security Retention Your rights Contact

1. Who we are

BusLynk ("BusLynk", "we", "us") is a school bus management app used by schools and school transport operators ("Operators") to manage buses, routes, staff, students, trip attendance and transport fees, and by parents to follow their child's bus.

BusLynk accounts are created by Operators. For the student and parent data that an Operator enters, the Operator decides why and how that data is used, and BusLynk processes it on the Operator's behalf to provide the service. This policy explains how the BusLynk mobile apps and related services handle that information.

2. Information we collect

Who	Information
Parents	Name, mobile number, alternate mobile number, email address, home address, profile photo and login password.
Students	Name, photo, school, class/standard and division, academic year, assigned route and stop, trip attendance (boarded / absent with time), absence requests, and transport fee records (packages, payments, discounts, dues).
Drivers & attendants	Name, mobile number, address, photo, driving licence number, expiry and photo, ID proof, salary details entered by the Operator, assigned routes, trip records (start/end time, odometer readings and odometer photos), and fuel logs (litres, amount, odometer, speedometer and bill photos).
Administrators	Name, mobile number, email address and login credentials.
Device data (all users)	Device identifier, device name/model and push notification token, collected when you log in so we can send notifications and keep your session secure.

We do not collect your GPS location, contacts, call logs, SMS messages or browsing history, and we do not show advertising or use advertising identifiers.

3. How we use your information

To create and manage accounts and authenticate logins.
To run pickup and drop trips and record which students boarded or were absent at each stop.
To show parents live trip progress, their child's stop and timings, and fee information.
To send notifications such as "child boarded", "child marked absent", fee payments and fee reminders.
To help Operators manage fees, fuel expenses, staff and fleet records.
To keep the service secure, prevent misuse, fix problems and provide support.

We do not sell personal information and do not use it for advertising.

4. How information is shared

Within your school/Operator: administrators can see the data needed to run transport. Drivers and attendants see the students on their routes, along with the parent name and phone number so they can contact the parent during a trip. Parents see only their own children.
Service providers who help us run BusLynk, under contracts that limit how they may use the data:
- Amazon Web Services (hosting, database and photo storage)
- Google Firebase Cloud Messaging (push notifications)
Legal reasons: when required by law, court order, or to protect the safety of students, users or the public.

5. Children's privacy

BusLynk is used by parents, drivers and school staff. It is not directed at children, and children do not use the app or create accounts themselves. Student information is entered by the school or Operator, or by the parent, for the sole purpose of providing safe school transport.

We collect only the student information needed for transport and fees, and never use it for advertising or profiling. A parent or guardian may review the information about their child in the app and may contact the school to correct or delete it.

6. App permissions

Camera & photos: to capture odometer and fuel bill photos and to add profile, staff or student photos. Used only when you choose to take or upload a photo.
Notifications: to send trip and fee alerts. You can turn these off in your device settings.
Internet: to connect to BusLynk servers.

7. Data security

All data is transmitted over encrypted HTTPS connections. Login tokens are kept in your device's secure storage, and access to data is restricted by role. No system is completely secure, but we take reasonable technical and organisational measures to protect your information.

8. Data retention

We keep personal information for as long as the account is active or as long as the Operator uses BusLynk. When an account is deleted, we delete or anonymise its personal data within 30 days. Fee transactions and trip or attendance records may be kept longer where the Operator needs them for accounting, safety or legal obligations.

9. Your rights & choices

Access & correction: view and update your profile in the app, or ask your Operator to correct student or route data.
Deletion: request deletion of your account and data. See how to delete your account.
Notifications: turn off push notifications at any time in your device settings.
Withdraw consent / grievances: contact your school or transport administrator. We handle requests in line with applicable law, including India's Digital Personal Data Protection Act, 2023.

10. Changes & contact

We may update this policy from time to time. We will change the effective date above and, for significant changes, notify you in the app.

For questions, requests or grievances, contact your school or transport administrator, who will forward them to us. You can also use the options on our Support page.