Contact us
Your school or operator
For login details, route changes or fee questions, contact your school's transport administrator first.
Accounts & login
How do I get a BusLynk account?
BusLynk accounts are created by your school or transport operator. Parents, drivers and attendants receive their login (registered mobile number and password) from the transport administrator.
Which role should I choose on the login screen?
Parents: to follow your child's bus and fees. Staff: if you are a driver or attendant. Admin: if you manage the school's transport operations.
Trips, alerts & fees
How does trip tracking work?
When the driver starts the pickup or drop trip, you can see which stop the bus is at and how many stops are left before yours. The status updates as the driver moves from stop to stop.
I'm not receiving notifications
Make sure notifications are allowed for BusLynk in your phone's settings and that you are logged in. On Android, also check that battery optimisation is not restricting the app. Logging out and back in refreshes your notification registration.
How do I mark my child absent?
Open your child's profile and choose Mark Absent, then select the date(s) and journey (pickup, drop or both). You can cancel an absence request before the daily cut-off time.
My child's stop, route or fee details are wrong
Route, stop and fee details are managed by your school or transport operator. Please contact them to update the information.
Running a trip
How do I start and finish a trip?
Open today's routes, pick the journey and enter the starting odometer reading with a photo. Mark each student as boarded or absent at every stop, tap Next stop to move on, and enter the end odometer reading to complete the trip.
I marked the wrong student or skipped a stop
While the trip is running, use Previous stop to go back and correct a student's status.
Why does the app ask for camera access?
The camera is used only to photograph the odometer/speedometer at the start of a trip and fuel bills in fuel logs, and to add profile photos. Photos are uploaded only when you choose to submit them.
Delete your account & data
You can ask to delete your BusLynk account and the personal data linked to it at any time.
- Contact your school or transport administrator and ask them to delete your BusLynk account.
- Share your registered mobile number and your role (Parent / Staff / Admin) so they can identify your account.
- Your administrator will submit the request to us. We will verify it and delete the account. This normally takes no more than 30 days.
What may be kept: fee payment and transaction records, and trip and attendance logs, which your school or transport operator may need to keep for accounting, safety or legal reasons. These are kept only as long as required.
Read our Privacy Policy for details on how we handle your data.